Phone calls recording function allows :
- controlling personnel work
- improving service quality
- addressing unclear questions
When the integration is set up, Friday CRM plays the calls automatically recorded on PBX (all completed incoming and outgoing calls). The only exception is inter-corporate (inside virtual PBX) phone conversations.
PBX starts recording the conversation upon successful connection with subscriber. Recorded phone calls may be played at the Deal page, in the company/person profile and in the Activities section. Additionally, it is possible to download an audio file of phone conversations.