{"id":1530,"date":"2024-04-09T08:17:58","date_gmt":"2024-04-09T13:17:58","guid":{"rendered":"https:\/\/fridaycrm.com\/blog\/?p=1530"},"modified":"2024-04-09T08:17:59","modified_gmt":"2024-04-09T13:17:59","slug":"08-07","status":"publish","type":"post","link":"https:\/\/fridaycrm.com\/blog\/support\/08-07\/","title":{"rendered":"08.07 – Zadarma Integration Steps"},"content":{"rendered":"\n


Of the tested VoIP-services Zadarma turned out to be one of the stable ones. The service is characterized by its high requirements to provide Face-ID. If you are not in Europe, we recommend you to consider RingCentral and AirCall.
<\/strong>
<\/h3>\n\n\n\n


<\/strong>7 steps to get connected [⚠️partially obsolete \u2022 pending update]<\/strong><\/p>\n\n\n\n

  1. Register on Zadarma\u00a0<\/li><\/ol>\n\n\n\n
    1. Access the settings (Global settings\u2192Integrations) in your account for the telephony service (see image below)<\/li><\/ol>\n\n\n\n
      1. Click on the link to receive keys in the authorization key block (see image below)<\/li><\/ol>\n\n\n\n
        1. The telephony service will send you an email message with keys. Check your email.<\/li><\/ol>\n\n\n\n
          1. The keys should be entered on the Friday CRM page (Global settings \u2192 Integrations \u2192 Phone<\/em> \u2192 key and password), press Save.  (see image below)<\/li><\/ol>\n\n\n\n


            If everything is done correctly, the CRMvbwill notify that the connection has been established. Otherwise, the CRM message of connection error will appear (check accuracy of parameters entered).<\/em><\/p>\n\n\n\n

            1. Next, copy down the link to your account with Friday CRM<\/a> in the telephony service. <\/li><\/ol>\n\n\n\n
              1. If the PBX is used, it then is necessary to indicate in Friday CRM the extension numbers <\/a>of employees\/users (so that the calls can be made by clicking on the phone number), detailed information is given below.<\/li><\/ol>\n\n\n\n
                Step 2<\/strong>. Getting to settings (Settings\u2192API and integrations) in personal account of telephony service

                <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                Step 3<\/strong>. Link for receiving keys in the Authorization keys block

                <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                Step 5<\/strong>. Entering keys in Friday CRM
                (Settings\u2192Integration with telephony)
                <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                How to start receiving and making calls. It depends on the telephony alternative selected (redirecting, PBX, etc.). Learn more in the help section<\/a>. Consulting and technical support of the telephony service is provided by means of online chat and by phone. <\/p>\n\n\n\n

                Providing the telephony service with the link to your Friday CRM account (Step 6)<\/h4>\n\n\n\n

                To activate push notifications with information about calling subscriber.<\/p>\n\n\n\n

                Step 6A<\/strong>. it is necessary to copy the link for receiving notifications (unique for every account) on the Friday CRM page (Global settings \u2192 Integrations \u2192 Phone<\/em>) (image below).<\/p>\n\n\n\n

                Step 6\u0410<\/strong>. Link for receiving notifications that is unique for every account (Global settings \u2192 Integrations \u2192 Phone)
                <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                Step 6B<\/strong>. Access the settings in the personal account of the telephony service (Settings\u2192API and integrations) and paste this link in the Link to your websit<\/em>e field, press Update<\/em> (image below).<\/p>\n\n\n\n

                Step 6B<\/strong>. Pasting copied link in the telephony service for receiving notifications
                (Settings\u2192API and integrations \u2192 Link to your website)
                <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                After the settings are completed, calls will be automatically displayed in sections Contacts<\/em>, Deals<\/em>, Activities<\/em>, and will be available for viewing and filtering.<\/p>\n\n\n\n

                Notification of incoming call with the name of calling person<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                Entering employees\u2019 extension phone numbers (Step 7) <\/h4>\n\n\n\n

                When a company has several employees and everyone has his\/her own extension phone number, then the PBX is used (telephony service option).
                <\/p>\n\n\n\n

                In this case, for the purpose of integration, it is necessary to enter a three-digit extension telephony number of every user in Friday CRM. <\/p>\n\n\n\n

                It will allow you to dial numbers from CRM and find users participating in conversation.
                <\/p>\n\n\n\n

                Global settings \u2192 Users and permissions \u2192 User \u2192 Extension \u2192 Enter extension PBX number (<\/em>three<\/em><\/strong> digits)<\/em><\/p>\n\n\n\n

                Step 7a<\/strong>. Copying three-digit extension number from the IP telephony service
                <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                Step 7B<\/strong>. Pasting a three-digit extension phone number into Friday CRM for users. This field will appear only after successful integration
                <\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

                Of the tested VoIP-services Zadarma turned out to be one of the stable ones. The service is characterized by its high requirements to provide Face-ID. If you are not in Europe, we recommend you to consider RingCentral and AirCall. 7 steps to get connected [⚠️partially obsolete \u2022 pending update] Register on Zadarma\u00a0 Access the settings […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yst_prominent_words":[1121,1120,23,1113,1106,1109,1116,912,1118,1096,577,982,1117],"_links":{"self":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1530"}],"collection":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/comments?post=1530"}],"version-history":[{"count":8,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1530\/revisions"}],"predecessor-version":[{"id":1741,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1530\/revisions\/1741"}],"wp:attachment":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/media?parent=1530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/categories?post=1530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/tags?post=1530"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=1530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}