{"id":1464,"date":"2020-10-23T03:27:03","date_gmt":"2020-10-23T08:27:03","guid":{"rendered":"https:\/\/fridaycrm.com\/blog\/?p=1464"},"modified":"2020-10-26T22:01:02","modified_gmt":"2020-10-27T03:01:02","slug":"07-07","status":"publish","type":"post","link":"https:\/\/fridaycrm.com\/blog\/support\/07-07\/","title":{"rendered":"07.07 &#8211; Phone Call Recording &#8211; FUNCTIONS"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/07-07-01-phone-call-recording.png\"><img loading=\"lazy\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/07-07-01-phone-call-recording.png\" alt=\"\" class=\"wp-image-1465\" width=\"440\" height=\"60\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/07-07-01-phone-call-recording.png 587w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/07-07-01-phone-call-recording-300x41.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/07-07-01-phone-call-recording-400x55.png 400w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/a><\/figure><\/div>\n\n\n\n<p>Phone calls recording function allows :<\/p>\n\n\n\n<ul><li>controlling personnel work<\/li><li>improving service quality<\/li><li>addressing unclear questions <\/li><\/ul>\n\n\n\n<p>When the integration is set up, Friday CRM plays the\ncalls automatically recorded on PBX (all completed incoming and outgoing\ncalls). The only exception is inter-corporate (inside virtual PBX) phone\nconversations.&nbsp;<\/p>\n\n\n\n<p>PBX starts recording the conversation upon successful\nconnection with subscriber.&nbsp;\n\nRecorded phone calls may be\nplayed at the Deal page, in the company\/person profile and in the Activities\nsection. Additionally, it is possible to download an audio file of phone\nconversations.\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Phone calls recording function allows : controlling personnel work improving service quality addressing unclear questions When the integration is set up, Friday CRM plays the calls automatically recorded on PBX (all completed incoming and outgoing calls). The only exception is inter-corporate (inside virtual PBX) phone conversations.&nbsp; PBX starts recording the conversation upon successful connection with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yst_prominent_words":[535,991,986,490,988,990,989],"_links":{"self":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1464"}],"collection":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/comments?post=1464"}],"version-history":[{"count":3,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1464\/revisions"}],"predecessor-version":[{"id":1468,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1464\/revisions\/1468"}],"wp:attachment":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/media?parent=1464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/categories?post=1464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/tags?post=1464"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=1464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}