{"id":1461,"date":"2020-10-23T03:24:38","date_gmt":"2020-10-23T08:24:38","guid":{"rendered":"https:\/\/fridaycrm.com\/blog\/?p=1461"},"modified":"2020-10-26T22:01:15","modified_gmt":"2020-10-27T03:01:15","slug":"07-06","status":"publish","type":"post","link":"https:\/\/fridaycrm.com\/blog\/support\/07-06\/","title":{"rendered":"07.06 – Telephony Operating Basics – FUNCTIONS"},"content":{"rendered":"\n

How IP Telephony works<\/strong><\/h3>\n\n\n\n

There is quite a simple internet telephony service\n(PBX). It means that a preset Internet telephone server with a telephone number\nis provided to a company and the only thing to be done in the company\u2019s office\nis to connect a telephone to the Internet. In this case, PBX is interconnected\nwith Friday CRM.<\/p>\n\n\n\n

It is possible to call from<\/strong><\/p>\n\n\n\n

  1. Desktop<\/li>
  2. Smartphone or tablet<\/li>
  3. Fixed-line IP-phone<\/li>
  4. Call back (CallBack)<\/li><\/ol>\n\n\n\n

    What kind of service is used and how to learn more<\/strong><\/p>\n\n\n\n

    Of the many services that were assessed, Zadarma<\/a> has proved to be the most stable one. <\/p>\n\n\n\n

    Alternative 1. Interception of incoming calls only<\/h2>\n\n\n\n

    This is sometimes applied in the first stages when a\ncompany lacks resources to switch over to a new model of telephone system. The\ncompany connects to internet telephony but keeps on receiving calls via the\nusual line on its prior phone numbers. Disadvantages: information on outgoing\ncalls is unavailable in the CRM.<\/p>\n\n\n\n

    Alternative 2. Connecting office to full\u2013featured\ntelephony<\/h2>\n\n\n\n

    Perfect alternative for internet telephony in the\noffice. Advantages: all calls are displayed in CRM to monitor service; dialing\nis available in one click and other clear advantages.<\/p>\n\n\n\n

    How much does telephony cost?<\/h2>\n\n\n\n

    It is quite affordable. Only the telephony service is\ncharged. The cost depends on the number of calls made. Using a direct number\nfrom any city in the world and without excessive calls the cost is often around\n$20\/month for small business.<\/p>\n","protected":false},"excerpt":{"rendered":"

    How IP Telephony works There is quite a simple internet telephony service (PBX). It means that a preset Internet telephone server with a telephone number is provided to a company and the only thing to be done in the company\u2019s office is to connect a telephone to the Internet. In this case, PBX is interconnected […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yst_prominent_words":[987,984,486,535,184,985,26,817,816,485,983,986,221,818,577,982],"_links":{"self":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1461"}],"collection":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/comments?post=1461"}],"version-history":[{"count":3,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1461\/revisions"}],"predecessor-version":[{"id":1644,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1461\/revisions\/1644"}],"wp:attachment":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/media?parent=1461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/categories?post=1461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/tags?post=1461"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=1461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}