{"id":1394,"date":"2020-10-23T00:29:47","date_gmt":"2020-10-23T05:29:47","guid":{"rendered":"https:\/\/fridaycrm.com\/blog\/?p=1394"},"modified":"2020-10-26T22:13:18","modified_gmt":"2020-10-27T03:13:18","slug":"05-01","status":"publish","type":"post","link":"https:\/\/fridaycrm.com\/blog\/support\/05-01\/","title":{"rendered":"05.01 &#8211; Calls &#8211; ACTIVITIES INTERFACE"},"content":{"rendered":"\n<div class=\"wp-block-image image-gray\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"751\" height=\"72\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-successful.png\" alt=\"\" class=\"wp-image-1396\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-successful.png 751w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-successful-300x29.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-successful-400x38.png 400w\" sizes=\"(max-width: 751px) 100vw, 751px\" \/><figcaption>Outgoing call successful<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image image-gray\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"758\" height=\"72\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-failed.png\" alt=\"\" class=\"wp-image-1397\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-failed.png 758w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-failed-300x28.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-outgoing-call-failed-400x38.png 400w\" sizes=\"(max-width: 758px) 100vw, 758px\" \/><figcaption>Outgoing call failed<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image image-gray\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"759\" height=\"72\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-answered-1.png\" alt=\"\" class=\"wp-image-1398\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-answered-1.png 759w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-answered-1-300x28.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-answered-1-400x38.png 400w\" sizes=\"(max-width: 759px) 100vw, 759px\" \/><figcaption>Incoming call answered<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image image-gray\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"756\" height=\"73\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-without-answer.png\" alt=\"\" class=\"wp-image-1399\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-without-answer.png 756w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-without-answer-300x29.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-incoming-call-without-answer-400x39.png 400w\" sizes=\"(max-width: 756px) 100vw, 756px\" \/><figcaption>Incoming call without answer<\/figcaption><\/figure><\/div>\n\n\n\n<p>Information about calls\nincludes:&nbsp;<\/p>\n\n\n\n<ul><li>date and time of calling<\/li><li>runtime of conversation<\/li><li>receiving phone number and person\/company (if the data is available in the base)<\/li><li>calling phone number and person\/company (if the data is available in the base)<\/li><li>name of manager participating in the talk<\/li><li>phone number and extension<\/li><li>direction: outgoing successful, missed, incoming, answered, etc.<\/li><\/ul>\n\n\n\n<p><strong>Unidentified calls<\/strong>. The <em>Link call\nto company or person<\/em> option ensures prompt creation of a new contact or\naddition of data to the existing contact and eliminates issues of unidentified\ncalls and messages.<\/p>\n\n\n\n<p>The option is available in the <em>Activities <\/em>section\nfor every unknown phone number.&nbsp;<\/p>\n\n\n\n<p>To link the phone number to the existing contact it is\nnecessary to:<\/p>\n\n\n\n<ol><li>Select the <em>Link call to company or person<\/em> in the area of unidentified call<\/li><li>In the opened search field, start typing the name of company\/person to which the call or message should be linked<\/li><li>Click on the necessary suggestion proposed by the system<\/li><li>Completed activities will be shown in the history of the contact indicated<\/li><li>The calls which were first unidentified will be shown in the <em>Activities <\/em>section in the frame of particular Contact<\/li><\/ol>\n\n\n\n<p>Using this option, you can quickly create a new\ncontact for the unidentified call:<\/p>\n\n\n\n<ol><li>Select the <em>Link call to company or person<\/em> option in the area of unidentified calls<\/li><li>In the opened form, select the <em>Add company or person <\/em>option<\/li><li>The system will automatically redirect to the profile of the new contact with the phone number already entered<\/li><li>Finish the profile editing<\/li><li>Save changes<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image image-gray\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_01.png\"><img loading=\"lazy\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_01.png\" alt=\"\" class=\"wp-image-1400\" width=\"545\" height=\"75\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_01.png 727w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_01-300x41.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_01-400x55.png 400w\" sizes=\"(max-width: 545px) 100vw, 545px\" \/><\/a><figcaption>\u2193<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image image-gray\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02.png\"><img loading=\"lazy\" src=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02-1024x246.png\" alt=\"\" class=\"wp-image-1401\" width=\"512\" height=\"123\" srcset=\"https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02-1024x246.png 1024w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02-300x72.png 300w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02-768x184.png 768w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02-400x96.png 400w, https:\/\/fridaycrm.com\/blog\/wp-content\/uploads\/2020\/10\/05-01-linking-unidentified-phone-number_02.png 1205w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/a><figcaption>Linking unidentified phone number\/email to company or person<\/figcaption><\/figure><\/div>\n\n\n\n<p>Calls are displayed in Friday CRM when it is integrated with telephony. Learn more about the <a href=\"https:\/\/fridaycrm.com\/blog\/support\/07-05\/\">telephony features<\/a> and <a href=\"https:\/\/fridaycrm.com\/blog\/support\/08-07\/\">steps to get connected<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information about calls includes:&nbsp; date and time of calling runtime of conversation receiving phone number and person\/company (if the data is available in the base) calling phone number and person\/company (if the data is available in the base) name of manager participating in the talk phone number and extension direction: outgoing successful, missed, incoming, answered, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yst_prominent_words":[920,917,918,916,535,168,851,907,913,911,914,905,490,912,909,915,910,922,921,919],"_links":{"self":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1394"}],"collection":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/comments?post=1394"}],"version-history":[{"count":3,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1394\/revisions"}],"predecessor-version":[{"id":1605,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/posts\/1394\/revisions\/1605"}],"wp:attachment":[{"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/media?parent=1394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/categories?post=1394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/tags?post=1394"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/fridaycrm.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=1394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}